Return policy

Listen, Learn, Improve, Deliver.

We regret that the product failed to satisfy you, and we hope that we can still provide you with products and services in the future.

The following is our return and exchange policy:

45-Day Adventure Guarantee:

We offer a refund or exchange on all accessories within 45 days of delivery, as long as they remain uninstalled, unopened, and unused, in their original packaging.

Restocking Fee Clarity:

Most items won't encounter a restocking/cancellation fee. However, larger gear like tube doors, rock sliders, bumpers, and roof racks may be subject to such fees. All international fees/duties are the customers responsibility.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Easy Return and Exchange Process:

To initiate a return or exchange for your accessories, simply click the “Contact us” button in the head of our website or send an email to support@exceedfab.com. All questions will be replied to within 24 hours. If you do not receive a reply within 24 hours, please provide feedback to us in another way. You know, sometimes the network may malfunction.

Refund and Exchange:

Once your return is received and inspected, we'll notify you via email if the item was accepted or rejected. Although shipping charges are non-refundable, we're dedicated to processing your refund or exchange efficiently. Approved refunds will be credited back to your original payment method or issued in store credit within a specified timeframe. Depending on product size and weight, there is 10%-50% restocking fee will pay by customer.

We are a small start-up brand and all our income comes from the trust of the off-road community in us. Every customer is important to us.

If you have any questions or suggestions, please let us know.

We wish you a pleasant journey!

-Kelvin Wang